August 5, 2010

Are you a “Meaningful User”?

Do you currently use an electronic health record (EHR) or are you in the process of implementing a new EHR?  If the answer is yes, are you expecting your government incentive payment?  If the answer is yes, you need to first stop and evaluate if you are a “Meaningful User”.  It is not as simple as install the EHR and the incentive payments will come.  In order to be eligible for the Medicare or Medicaid incentive payments that were designated by the American Recovery and Reinvestment Act of 2009 (ARRA), you must first prove that you are using the EHR in a meaningful way.

In December of 2009, The Center for Medicare and Medicaid Services (CMS) released the Interim Final Rule on Meaningful Use.  During the time between December 2009 and July 2010, CMS accepted public comment and feedback on the proposed rule.  On July 13, 2010 the Final Rule was released with some significant changes.  The committees took the comments seriously and adjusted many of the requirements to allow for easier early adoption.  However, there still exists some significant effort to be sure you will be considered a meaningful user.

  healthcare graphic

The first step in this process remains unchanged:  to have a “Certified EHR” in place.  Not any EHR, but a certified EHR.  This is very important for those who have had an EHR in place for the past few years.  Has your vendor achieved the certified status?  If so, have you upgraded to the version that is certified?  If your EHR vendor has not committed to get their solution certified by 2011, it may be time to consider a different solution. 

Once you have a certified EHR, you must tackle the hard part of this process.  As things stand, there are 25 criteria for Eligible Professionals (EP).  Originally, all 25 criteria were to be met in full.  However, the Final Rule relaxed that requirement and broke the 25 into two separate groups, Core Criteria Set and Menu Criteria Set.  Currently, there are 15 Core criteria which must be met.  In addition, there are 10 Menu criteria and the EP must choose 5 of the 10 to meet.  That makes a total of 20 criteria that providers need to meet in order to be considered a Meaningful User.

Meaningful Use will be rolled out in three separate stages.  Stages 2 and 3 are expected to get stricter.  The proposed Stage 2 criteria is expected to be released in late 2011 and will not go into effect until 2013.  The timeline for Stage 3 is not yet determined.  The proposed rule had a timeline for Stage 3 but the final rule repealed any timing definition.     

What else changed between the proposed rule and final rule?  Most of the criteria measures were relaxed in the final rule.  In addition, two criteria were removed and two new criteria were added.

One important fact is the incentives and compliance with Meaningful Use is provider specific.  A multiple provider practice can have providers who are not Meaningful Users or who choose not to be Meaningful Users.  It is very important for each provider to understand the criteria and to do a self assessment.

Until recently, there was a great deal of hesitation to engage in any serious thought about Meaningful Use because it was not final and there were so many potential changes.  Now that the rules on Meaningful Use and the ruling on EHR certification criteria are final, it is time to start taking a serious look at your current EHR situation and how you use it.  It is likely that your practice will require some significant process changes to accommodate the new criteria defined in Meaningful Use.

If you would like more information on the Meaningful Use criteria or to get a copy of the Dean Dorton Ford Stage 1 – Meaningful Use Assessment for Eligible Professionals, please contact Jason Miller at jmiller@ddftech.com or (859) 425-7626

 

Jason D. Miller
Director, Technology Consulting

 Miller Jason

May 10, 2010

EHR Certification Update – Q2 2010

Whether you have already implemented an electronic health record (EHR) solution or you are still evaluating your options, it is VERY important to understand the issue of certification.  Assuming you are up to speed on the American Recovery and Reinvestment Act of 2009 (ARRA), the HITECH Act, and Meaningful Use (MU), you have heard of the topic “Certified EHR”.  If you are not up to speed on the previously mentioned topics, please visit http://www.ddfky.com/HITECH-Act.html.

There is still some confusion around the details of what the certification process will look like.  Previously CCHIT (Certification Commission for Health Information Technology), an independent body, provided certification standards and testing for healthcare information systems, including EHR’s.  With ARRA, the government has assumed and placed the responsibility of setting standards and the certification process with Centers for Medicare and Medicaid Services (CMS) and the Office of the National Coordinator (ONC).

The ONC has outlined a process by which a company can apply for certification and has established the criteria for becoming an accredited certification testing organization.  The ONC will begin accepting applications from organizations who wish to fulfill the role of EHR certification testing in May of 2010.  Currently there are two known organizations that plan to seek accreditation, CCHIT and The Drummond Group.

Here is where the confusion begins.  Any EHR vendor that advertizes their software as CCHIT certified, for any year, is NOT yet certified for MU.  CCHIT 2011 and below does not guarantee ARRA/MU certification.  All EHR systems will need to be tested and certified for ARRA/MU sometime after June of 2010.

CCHIT will likely continue to offer its own certification in addition to any certification that they get approved by the ONC to offer.  However, the standard CCHIT certification will be no more than a Good Housekeeping or J.D. Power and Associates type of achievement. 

It is very important that you understand where your current or potential EHR solution stands.  Demand that your software vendor keep you updated on the roadmap and progress as it relates to certification.  It is highly unlikely that any software solution had the full set of functionality to meet the MU requirements.  Therefore, the vendor’s first step is to make the required enhancements to the software.  This step in and of itself could be quite challenging for vendors with limited resources.  The second hurdle is to participate in testing and demonstrate that the EHR solution in fact does offer all of the capabilities as required for MU.

If you are still in the process of evaluating and selecting a solution, keep in mind that this is only the first round of requirements and testing required.  MU will be rolled out in three distinct stages over the next five years.  This means that any solution provider that you choose will need to be up to the challenge of continual enhancement and certification. 

If you have any questions regarding the HITECH Act, Meaningful Use, EHR Certification, please contact Jason Miller at (859) 425-7626 or jmiller@ddftech.com.

Miller Jason

April 7, 2010

A RELIABLE SPAM E-MAIL SOLUTION

Are you tired of sifting through several spam e-mail messages just to find the one legitimate e-mail that was sent to you?  Has the shear volume of spam made your inbox unbearable?  According to Spam Filter Review (www.spam-filter-review.com), approximately 31 billion e-mail messages are sent per day.  Of those 31 billion, 12.4 billion messages are considered “spam” e-mail.  This means 40% of all messages are spam.  Other tracking methods indicate as much as 80% of all e-mail is spam or virus related.  This high volume of spam along with the added threats of e-mail based viruses, can be extremely expensive, time consuming, and annoying for today’s businesses. 

To solve the spam problem, the technology group at Dean Dorton Ford is pleased to announce its spam and virus filter screening service.  This technology is extremely effective against stopping spam before it ever makes it to a user’s inbox and is very affordable.  Long term statistics of the service have shown a 97% reduction in spam e-mail and is an effective tool for e-mail virus scanning.  We are so confident in the service that we will offer a free 30 day trial with no obligation or purchase. 

The DDF technology group also provides end to end IT network and desktop management, software accounting services, and technology project based support.  If you would like to learn more about the any of our services, or sign up for a free spam killing trial, please contact Chris Jones at 859-425-7685 or info@ddftech.com.  We look forward to solving your business’s technology problems.


Jones Chris

January 6, 2010

Meaningful Use Defined

As promised, the Centers for Medicare & Medicaid Services (CMS) delivered their proposed rule defining meaningful use of certified electronic health record (EHR) technology.  As provisioned in the American Recovery and Reinvestment Act of 2009 (Recovery Act) incentive payments will be available to eligible professionals (EPs), eligible hospitals, and critical access hospitals (CAHs) who can demonstrate meaningful use of EHR technology.

 On December 30, 2009, CMS released their 556 page proposed rule on the requirements for the EHR incentive program (RIN 0938-AP78 and CMS-0033-P).  The major component of this rule is the definition of meaningful use.  CMS is proposing a multiple stage rollout for meaningful use.  Stage 1 is the focus of the current proposed rule.  Stage 1 criteria will be in effect for reporting year 2011.  CMS anticipates that Stage 2 will be implemented for reporting year 2013, and Stage 3 will be implemented for reporting year 2015.

 The proposed Stage 1 criteria for meaningful use focus on electronically capturing health information in a coded format, using that information to track key clinical conditions, communicating that information for care coordination purposes, and initiating the reporting of clinical quality measures and public health information.  The proposed criteria for meaningful use are based on a series of specific objectives, each of which is tied to a proposed measure that all EPs and hospitals must meet in order to demonstrate that they are meaningful users of certified EHR technology.

 For Stage 1, CMS proposes 25 objectives for EPs and 23 objectives for eligible hospitals that must be met to be deemed a meaningful EHR user.  For a detailed listing of the EPs and hospital criteria, please visit our website: www.ddfky.com/HITECH-Act.html.

 In a separate but related proposed rule, the Office of the National Coordinator for Healthcare Information Technology (ONC) released the proposed set of standards, implementation specifications, and certification criteria for EHRs.  Preliminary review of this proposed rule indicates that the standards are primarily based on existing standards and technology.  The intent is to make the goals more achievable in the desired timeframe.  Subsequent rules are expected to follow, with greater detail and steps toward better interoperability.

 Both of these proposed rules will have a 60-day comment period.  The respective agencies will review all comments and make final changes as quickly as possible.  I encourage all interested parties to review the rules and share your comments and concerns with the respective government agency.

 Jason D. Miller

Director of  Technology Consulting

jmiller@ddfky.com

Miller Jason

December 17, 2009

Windows 7

The Microsoft Windows Vista operating system was viewed by many IT decision makers as a training hassle, slow performing, unreliable, and an unneeded cost for businesses and consumers.  Many companies made the business decision not to upgrade PCs from Windows XP to Windows Vista, and large corporations flexed their purchasing power to force major PC manufacturers and Microsoft to continue offering Windows XP for business PCs.   Although this is true, home users were forced to use Windows Vista if they bought a new PC during the last 3 years.   While Microsoft would argue that the Vista operating system was a success, they have put a lot of research and effort into ensuring businesses and consumers alike that it is worth it to upgrade to Windows 7.  Microsoft touts the new operating system as being very stable, fast, user friendly, and generally a must have for all businesses and consumers. 

It has now been a little over a month of sales for the new Microsoft Windows 7 operating system, and the holiday purchasing season is upon us.  Windows 7 commercials are playing quite frequently on primetime (and not-so-primetime) TV, and is no coincidence that Microsoft released Windows 7 near the end of the year.  The company hopes holiday shopping and excess IT department budget spending at the end of the year will deliver strong sales of the new operating system.  Early sales figures suggest this is the case, and most of the technical reviews say it is a much better operating system than Windows Vista.

To better serve our clients, a limited number of employees at DDF volunteered to upgrade their work PCs to Windows 7.  After a month or so of everyday use, we all agree it is much better than Windows Vista and serves as a good replacement for Windows XP.  The PCs seem to boot quicker, the graphics and end user experience are great, and many of the annoying features of Vista are turned off.  That being said, there are a few considerations that must be made prior to moving to Windows 7.

  1. Make sure all your critical business applications run on Windows 7.  Some software companies have not performed full testing of their applications on the new operating system.  Make sure you test your printers as well.  Old printers may not work with the new system. 
  2. Make sure you purchase the correct version of Windows 7.  Businesses should purchase Windows 7 Professional or Ultimate.
  3. Make sure you understand the upgrade process from Windows XP or Vista to Windows 7.  Windows XP users cannot perform an in place upgrade and the included migration tool may not work as well as desired.  Windows Vista users must make sure they purchase the correct Windows 7 upgrade. 
  4. If you are upgrading an existing PC, make sure the hardware is new enough to give you a positive experience.  Older PCs may technically meet the minimum requirements of Windows 7, but the system may run slow.
  5. Make sure you backup all your data before performing an upgrade of your existing PC to Windows 7. 

Dean Dorton Ford’s Technology Consulting Group provides end to end IT services for all sizes of business.  We can help your company with desktop and network support, remote access, strategic IT consulting, software project management, and IT audit services.  If you would like more information about Windows 7 or have any technology questions, please contact Chris Jones at 859-425-7685 or cjones@ddftech.com

Jones Chris

December 9, 2009

The “Meaningful Use Guarantee”

On February 17, 2009, President Obama signed The American Recovery and Reinvestment Act of 2009 (the Recovery Act).  A major component of the Recovery Act is its emphasis on improving health information technology (also known as HIT).

To accomplish the improvement in HIT, the Recovery Act includes payment incentives for qualifying professionals.  Physicians and hospitals that are considered early adaptors of electronic health records (EHR) can receive a significant amount of money from Medicare or Medicaid.  However, there are many stipulations and criteria for receiving these incentives.

Being eligible for the incentives is not going to be as easy as just installing an EHR product.  One of the major stipulations in the Recovery Act is the demonstration of “meaningful use” by the EHR product.  The problem facing providers is that “meaningful use” was not defined in the Recovery Act.  CMS does not expect to release the criteria for “meaningful use” until the end of 2009.  There is also expected to be a period of time for discussion and refinement.  I do not anticipate a final definition until sometime late in the first quarter of 2010.

So what is the issue?  Healthcare providers are reluctant to make any major decisions on EHR solutions until “meaningful use” is fully defined.  On the surface, that would seem like a logical process.  However, the incentives become available in 2011 and it is anticipated that you will need some amount of historical information (3 to 6 months at a minimum) in your EHR to be able to demonstrate “meaningful use.”  Again, so what is the issue?  An average EHR solution implementation, for a five physician practice will require a minimum of ninety to one hundred twenty days to be up and running.  That is only considering the EHR functions.  If the practice management (billing, scheduling, etc.) modules are also needed, that will likely double the time required.  Larger practices and hospitals are looking at much longer implementations to account for increased complexities and size.  Another item to consider is the probable increase in demand of EHR products which will only lengthen the implementation time lines.

To help alleviate the concerns of potential customers, the larger EHR solution providers have started offering a “Meaningful Use Guarantee.” The goal is provide potential customers with some comfort that they can go ahead and make decisions even though we do not know what the criteria will be.  The software companies know that we cannot all wait until the first or second quarter of 2010 to make the decision and expect to be ready in time for 2011.  

Providers should be cautious as to how the “Meaningful Use Guarantee” is worded.  I believe it will be very difficult for a software company to guarantee that a healthcare provider will receive the incentives.  There are too many factors within your organization that they cannot control, nor do you want them to.  The kind of guarantee that you should be looking for is one that states that the solution provider will guarantee that their software will be adapted to meet any certification criteria by a set time. I believe that any of the established and large EHR solution providers should be able to react quickly enough to any “meaningful use” criteria.  The ability to accomplish this will primarily be determined by their size and resources.

I believe that there are many safe bets out there that allow you to begin evaluating and working toward selecting an EHR vendor.  Just be sure they are established, motivated, and have the resources to react quickly enough. 

A final thought of caution.  These incentives are there and motivating healthcare professionals to engage in technology improvement.  I do believe this is ultimately a good direction for the profession.  However, please be cautious as you work through determining the right solution for your organization.  Technology itself is NOT the whole answer.  A software solution is only as good as the process and ability of those people using it.  Be sure you do not rush your EHR implementation for the sake of receiving the incentive.  A bad implementation could ultimately cost you and your organization more than these incentives provide.

If you would like assistance on your EHR project, please contact Dean Dorton Ford.  Our team of Technology, Healthcare Compliance, and Performance Improvement consultants are uniquely qualified to help your organization work through the evaluation and transition process. 

For more information, contact Jason Miller.

Jason D. Miller
Director, Technology Consulting
Dean Dorton Ford
(859) 425-7626
jmiller@ddftech.com

Miller Jason

November 12, 2009

Web Filtering Options

Filed under: Technology — Tags: , , , , , , , , — ddf @ 1:26 pm

For most businesses, internet access is critical to the continued success of the company.  It allows remote offices to connect to the main location, employees to research business issues, products to be purchased or sold, bills to be paid online, etc.  At the same time, internet access can be one the biggest risks for a company.  Social media sites like Facebook and MySpace, can lead to lost productivity and management frustration.  Computer viruses and spyware on websites can damage pcs and lead to increased IT expenses and employee downtime.  Also, human resource issues related to employees visiting questionable sites can consume management’s time. 

There are a number of solutions to help a business win back lost productivity and protect their IT environment.  The best solutions provide flexibility to meet a business’s changing needs at a price the business can afford.  Two popular web filtering methods are installing a hardware appliance on location and outsourcing to a 3rd party (aka: Software as a service, Saas, Cloud computing). 

Both web filtering options reduce the risk of spyware and viruses being installed on work pcs.  They also allow management to block categories of websites such as social media (Facebook, MySpace), gambling, and pornography, while allowing web users to view other categories such as news and banking related sites.  Both methods provide reports that can be used to help determine if an employee is abusing his/her internet privileges.  Lastly, both options can be implemented quickly to protect your business.

The onsite appliance generally works better for growing organizations with one office or multiple large remote locations.  The upfront cost is higher than the outsourced option, but the flexibility of the device allows for a more customized web filtering solution.  The outsourced model can be very cost effective for even the smallest of companies.  It is also a better solution if employees need web filtering protection while working away from the office.  Companies with multiple sites and traveling users often benefit from a mixture of the onsite device and the outsourced solution.  Regardless of the business environment, these two options are great tools to help protect your business from spyware, viruses, and to minimize lost productivity.

The DDF Technology group provides end-to-end IT network and desktop management, software consulting services, and technology project management.  If you would like to sign up for a free web filtering trial or learn more about any of our services, please contact Chris Jones at 859-425-7685 or info@ddftech.com.  We look forward to solving your business’s technology problems.

Jones Chris